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Frequently Asked Questions - Developed by Expinion.net
What can I expect when a Specialist visits my home or office?
What do I need to know before I have a Specialist visit my home or office?
Can I really get help 24 hours a day?
Do you guarantee your service?
What forms of payment does DMarakowski Computer Services take?
What does WWW mean?
What is email?
What is the difference between the Internet, WWW and email?
What does the @ mean in an email address?
How should I write an email address? Can I use CAPITAL LETTERS?
What is a domain name?
What is a top-level domain?
What are the generic top-level domains?
Q: What can I expect when a Specialist visits my home or office?
What can I expect when a Specialist visits my home or office?
A:
Upon arrival, DMarakowski Computer Services are required to provide proper identification verifying himself or herself as a DMarakowski Computer Services Specialist (verbally as well as badge presentation). All Specialists are highly trained field service technicians. Every client will be interviewed by the Specialist for the purpose of obtaining useful information pertaining to the problem or situation. Upon completion of every service, the Specialist will provide an understandable and concise verbal and written statement presenting the particular facts of the client's case and the conclusive methods or procedures used to rectify the situation or problem.
Q: What do I need to know before I have a Specialist visit my home or office?
What do I need to know before I have a Specialist visit my home or office?
A:
A person at least 18 years of age must be present during the entire time period that services are provided. The DMarakowski Computer Services Specialist must receive: full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.
Q: Can I really get help 24 hours a day?
Can I really get help 24 hours a day?
A:
Absolutely. We're here for you 24 hours a day, seven days a week. You can contact an Specialist at any point in time via Live Chat, Email, or Phone. We can talk you through the problem or have an Specialist sent out to your location anytime day or night. (Additional charges may apply for emergency services or service outside of standard service hours. Call 1-609-680-2583 for details.)
Q: Do you guarantee your service?
Do you guarantee your service?
A:
YES! If you're not satisfied with your service, please contact DMarakowski Computer Services. We guarantee our services for 30 days for IN-HOME and IN-STORE Services. Remote services are guaranteed for five days. If there is a problem with the service we provided and you notify us within the stated time period, we will work quickly to solve your problem at no additional cost. For further details, please contact a DMarakowski Computer Services Specialist.
Q: What forms of payment does DMarakowski Computer Services take?
What forms of payment does DMarakowski Computer Services take?
A:
Currently, we only take personal / business checks and cash. We are working on making most major credit cards, but this payment feature is currently not available.
Q: What does WWW mean?
What does WWW mean?
A:
WWW are initials that stand for World Wide Web. A 'web' is a network of fibres or cables connecting different points. (Spiders make webs to catch flies.) The Web is one of the services available on the Internet. It lets you access millions of pages through a system of hyperlinks. Because it is 'world-wide', it was originally called the World Wide Web or WWW.
Q: What is email?
What is email?
A:
Email is short for "electronic mail". It is a service for sending messages and files from one computer to another computer. The computers can be within one company or anywhere in the world. The messages travel almost instantaneously. Email is also sometimes spelt "e-mail".
Q: What is the difference between the Internet, WWW and email?
What is the difference between the Internet, WWW and email?
A:
The Internet is the physical system (computers, wires, connections etc). WWW (the World Wide Web) and email are services that you use when connected to the Internet. There are other services on the Internet, such as FTP (File Transfer Protocol) and News Groups.
Q: What does the @ mean in an email address?
What does the @ mean in an email address?
A:
The symbol @ in English means 'at'. (It is often used for prices: '5 pens @ $1' means '5 pens at a price of $1 each'.) So 'example@englishclub.com' means 'Example at EnglishClub.com'. The symbol @ is usually called the 'at sign' in English.
Q: How should I write an email address? Can I use CAPITAL LETTERS?
How should I write an email address? Can I use CAPITAL LETTERS?
A:
Yes. You can write an email address with CAPITAL LETTERS or with small letters, or with a mixture of the two. It doesn't matter whether you use small letters or capital letters. For example, if someone tells you to write to GoodExample@ENGLISHCLUB.COM, it's okay to write to goodexample@englishclub.com. You can use all the 26 letters of the alphabet, plus hyphens (-), underscore (_) and full stop (.), plus of course the at sign (@). For example, all the following are possible (but of course, you must be sure that the email address exists):
goodexample@englishclub.com
GoodExample@ENGLISHCLUB.COM
good-example@EnglishClub.com
good.example@englishclub.com
GOOD_EXAMPLE@ENGLISHCLUB.COM
Q: What is a domain name?
What is a domain name?
A:
A domain name is a unique name used to identify and locate computers on the Internet. A domain name provides an easy-to-remember Internet address, which computers translate into numeric IP (Internet Protocol) addresses used by the Internet. An IP address like 216.205.67.185 is good for computers but difficult for humans to remember. But humans can easily remember a domain name like englishclub.com in http://www.englishclub.com.
Q: What is a top-level domain?
What is a top-level domain?
A:
A top-level domain is the last part of a domain name. In englishclub.com, ".com" is the top-level domain. In englishclub.org.uk, ".uk" is the top-level domain.
Q: What are the generic top-level domains?
What are the generic top-level domains?
A:
The multi-letter top-level domains (like .COM, .NET, .ORG etc) are called generic top-level domains (gTLDs). Click here for a long list.
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